Privacy Policy
Effective Date: 9/22/26
Welcome to the website of Heart & Home Connections, LLC
Heart & Home Connections, LLC (“Heart & Home”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose and protect information when you visit or interact with our website, contact us, submit a request for services, apply to work with us or otherwise communicate with Heart & Home through our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Heart & Home, we may collect information such as:
Information you provide directly.
This may include:
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Your name
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Parent or guardian name
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Email address
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Telephone number
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Mailing or service address
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Information about your family or household
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Information about a child or individual for whom you are requesting services
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Information about educational, developmental, behavioral or support needs that you choose to provide
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Service preferences and scheduling information
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Information submitted through our contact, inquiry or care-request forms
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Information submitted when applying to work or provide services with Heart & Home
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Any other information you voluntarily provide to us
Please do not submit Social Security numbers, financial account numbers, medical records or other highly sensitive information through a general website contact form.
Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website provider or other technology used on the site. This may include:
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IP address
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Browser and device information
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Date and time of visits
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Pages viewed
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General website usage information
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Referring website information
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Cookies and similar technologies
This information may be used to operate, maintain, secure and improve our website.
How We Use Information
We may use information we collect to:
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Respond to inquiries and requests
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Communicate with families, clients, caregivers, applicants and other individuals
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Learn about a family's service needs
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Determine whether our services may be appropriate
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Coordinate or provide requested services
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Process applications or inquiries from prospective caregivers or staff
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Schedule consultations, services, or other communications
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Provide information about our programs and services
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Improve our website and services
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Maintain website security
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Prevent fraud, misuse, or unauthorized activity
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Comply with applicable laws and legal obligations
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Maintain appropriate business and administrative records
We do not sell personal information submitted to us through our website.
Information About Children
Heart & Home provides services that may involve children and individuals with disabilities or other support needs. We take information concerning children seriously.
Our website is intended primarily for parents, guardians, adult clients, caregivers and other adults seeking information or services from Heart & Home. We do not intentionally encourage children under 13 to submit personal information directly through our website.
If a parent or legal guardian provides information about a child in connection with an inquiry or request for services, we may use that information for the purposes described in this Privacy Policy, including responding to the parent or guardian and determining or providing appropriate services.
If we learn that personal information was submitted directly by a child under 13 without appropriate parental consent in circumstances where consent is required, we will take reasonable steps to address the situation.
Parents and legal guardians may contact us with questions regarding information about their child.
How We Share Information
We may share information when reasonably necessary to operate our business and provide requested services.
For example, information may be shared with:
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Employees, contractors, caregivers, educators or other individuals who need the information to perform authorized services
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Service providers that help us operate our website, communications, scheduling, payment processing or business systems
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Professional advisors, such as attorneys, accountants or insurers
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Government agencies or other parties when required by law
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Emergency personnel or other appropriate individuals when necessary to protect someone's safety
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A successor or other party involved in a business transaction, such as a merger, acquisition, restructuring or sale of assets
We seek to limit information sharing to what is reasonably necessary for the applicable purpose.
Third-Party Services and Websites
Our website may use third-party platforms or services to operate certain features, such as website hosting, forms, scheduling, payment processing, analytics, communications or other functions.
These third parties may have their own privacy policies and terms. Heart & Home does not control the privacy practices of independent third-party websites or services.
Our website may also contain links to other websites. We encourage you to review the privacy policies of those websites before submitting personal information.
Cookies and Similar Technologies
Our website provider or third-party services may use cookies, pixels, analytics tools or similar technologies.
These technologies may help us:
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Keep the website functioning properly
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Understand how visitors use our website
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Improve website performance
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Remember certain preferences
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Monitor website security
You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality.
Communications
If you provide your email address or telephone number, we may contact you regarding:
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Your inquiry
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Requested services
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Scheduling
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Applications
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Administrative matters
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Other communications related to your relationship with Heart & Home
We will not use your contact information for unrelated marketing purposes without an appropriate basis or permission where required by law.
Data Security
We take reasonable administrative, technical, and organizational measures to protect information in our possession from unauthorized access, disclosure, alteration or destruction.
However, no website, online transmission, electronic storage system or method of communication can be guaranteed to be completely secure.
Please use appropriate caution when submitting information online and do not submit highly sensitive information through unsecured forms or email unless specifically instructed by Heart & Home.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations and protect our rights.
Specific retention periods may vary depending on the type of information and the reason it was collected.
Your Privacy Choices
Depending on applicable law and the circumstances, you may contact us to:
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Ask what personal information we may have about you
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Request correction of inaccurate information
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Ask questions about how information is used
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Request deletion of information when appropriate
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Withdraw certain permissions or communications
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Ask questions about information submitted concerning your child
Some information may need to be retained when required for legal, safety, contractual, regulatory or legitimate business purposes.
We may need to verify your identity before fulfilling certain requests.
Children's Privacy Requests
Parents or legal guardians who have questions about information submitted concerning a child may contact Heart & Home using the contact information below.
Where applicable law provides parents or guardians with rights concerning their child's online personal information, Heart & Home will follow the procedures required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal requirements.
When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.